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Harcourts Rata & Co

Residential and Commercial Real Estate Services, Worldwide

Urgent Repairs over the Holiday Period


Should there be a significant emergency at your property please call the SES on 132 500 for flood, storm, tsunami and earthquake emergency. For all other emergencies call Triple Zero (000).


Urgent Repairs

Under the Residential Tenancies Act, urgent repairs in a rental property are:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • failure or breakdown of the gas, electricity or water supply
  • any fault or damage in the premises that makes the premises unsafe or insecure
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • a serious fault in a lift or staircase.

Tenants, landlords and agents must follow set procedures when dealing with urgent and non-urgent repairs. You must continue to pay rent even while waiting for repairs.


For all urgent repairs, please contact a property manager as per below:

Stacey Kelegouris 0424 469 765

Michael Leong 0447 243 459

Samantha Ramsay 0439 115 835

Please note, that once you have spoken to (or left a message for) one property manager, please do not contact another property manager. By contacting a second property manager, it may result in a second call out being booked, which you will be liable to cover the cost of.


Non-urgent repairs

For all non-urgent repairs, please contact your property manager by email and they will address the issue upon their return to the office.


For further information regarding repairs and maintenance, please refer to the Residential Tenancies Act, Division 6, S72, p44 Repairs and Maintenance.

Five Offices, One Team.

Epping-Wollert, Thomastown-Lalor, Mill Park-South Morang, Reservoir, NAI Platinum

Welcome to Harcourts, your northern suburbs property specialists, whose vast, multi-office network and strength as local market leaders have made them the company of choice in residential and commercial sales and leasing. With four convenient locations in Epping, Thomastown, Reservoir and Mill Park/South Morang, this multi award-winning Harcourts network is home to both the largest sales team in the area and Harcourts Number 3 Auction Office Australia-wide.

Between their vast resources and those offered by the international Harcourts group, clients are given every available opportunity to make their property transactions a success. From powerful marketing with global reach, high-level training and professional development for all staff, cutting edge technology and advanced communications systems, this multi-lingual team is at the forefront of the industry while remaining sensitive to the specific needs of their community.

With approximately 70 staff spanning sales and auctioneering, property and asset management, marketing and administration, it’s a cohesive unit where complementary skills are pooled together to put clients’ interests first. Maintaining such high levels of professional excellence requires strong leadership from some of the most reputed names in the industry: Alex Doucas, Andrew DeSanto, Robert Ozzimo, Tony Lombardi, Daniel Taylor, Josh Allison and John Georgiou.

Locals with massive combined experience and in-depth knowledge of the area, its people, the local property market and buyer demographics, the Harcourts team offer clients an unprecedented level of service, support, guidance and client care. This combines with an extremely successful sales history, expertise in negotiations and a mastery of the auction arena, resulting in record-breaking results and, of course the Number 3 spot Australia-wide from a pool of some 400 Australian offices.

Despite having accumulated a large collection of prestigious industry awards in sales, auctioneering and property management, the team at Harcourts remain down-to-earth, warm and approachable. Honest, open working relationships lie at the core of the business, with a large volume of repeat and referral business testament to clients positive experiences with this winning team.


The Development Team works with developers and builders across an entire project life cycle from: sourcing appropriate sites through to marketing and sales and the seamless transition through to our Property Management department.


Harcourts Rata & Co - Office Locations

Epping-Wollert Office

Thomastown-Lalor Office

Mill Park-South Morang Office

Reservoir Office


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